Privacy Policy

1. Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

1.1 Information You Provide

• Contact Information: Name, email address, phone number, and other contact details when you submit a consultation request or contact form.
• Case Information: Details about your fraud case, including transaction records, amounts, and descriptions of the incident.
• Communications: Messages you send us via WhatsApp, email, or other channels.

1.2 Information Collected Automatically

• Log Data: IP address, browser type, operating system, referring URLs, and pages visited.
• Device Information: Hardware model, operating system version, unique device identifiers.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity.
• Google Analytics: We use Google Analytics to analyze website traffic and usage patterns. Google Analytics collects data such as your IP address, browser type, pages visited, and time spent on pages. This data is processed by Google in accordance with Google's Privacy Policy.

2. Google Services and Third-Party Tools

We use the following Google services on our website:

2.1 Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information about your use of the website, including your IP address. This information is transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

For more information about how Google uses data when you use our website, please visit: How Google uses data when you use our partners' sites or apps.

2.2 Google Fonts

We use Google Fonts to display text on our website. When you visit our website, your browser may send requests to Google's servers to load these fonts. Google may collect certain information through this process, including your IP address. Please review Google's Privacy Policy for more information.

2.3 Google Tag Manager

We may use Google Tag Manager to manage website tags. Google Tag Manager does not collect personal information itself, but it may trigger other tags that do collect information.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our fraud recovery services.
• Process and respond to your consultation requests and inquiries.
• Conduct blockchain forensic analysis and fraud investigations on your behalf.
• Communicate with you about your case, including updates and results.
• Comply with legal obligations, including cooperation with law enforcement agencies.
• Analyze website usage to improve user experience.
• Detect, prevent, and address technical issues and fraudulent activities.
• Send you relevant information about our services (with your consent where required).

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract Performance: Processing necessary to provide our fraud recovery services to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations.
• Consent: Where you have given us explicit consent to process your data for specific purposes.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Law Enforcement: We may share information with law enforcement agencies, regulatory bodies, and courts as required or permitted by law, or as necessary to assist in fraud investigations and asset recovery.
• Legal Partners: We may share relevant case information with our network of legal professionals and regulators worldwide to facilitate asset recovery.
• Service Providers: We may share information with third-party service providers who assist us in operating our website and providing our services, subject to confidentiality agreements.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information for any other purpose with your explicit consent.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your settings and preferences for future visits.
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information about managing cookies, visit www.allaboutcookies.org.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Case-related information may be retained for extended periods to support ongoing legal proceedings or compliance requirements.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS technology.
• Secure storage of sensitive case information.
• Access controls and authentication requirements for our systems.
• Regular security assessments and updates.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to the processing of your personal information for certain purposes.
• Restriction: Request restriction of processing in certain circumstances.
• Withdraw Consent: Where processing is based on consent, withdraw your consent at any time.

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Website: www.helpguso.com
• WhatsApp: Click to contact via WhatsApp

This Privacy Policy is compliant with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy laws. For information about Google's privacy practices, please visit https://policies.google.com/privacy.